Stage I · Insight 1
The Idea Stage
“We believe we have an idea, product or service the market will pay a premium for.”
The Stage I mantra
The Idea Stage doesn’t necessarily mean a startup. An established company launching a new product, service or venture is at this stage too, for that initiative.
A premium isn't only about price. There are three kinds of premium a customer may pay, and price is just one of them. The other two we share with clients.
Much of the literature stops at whether customers will pay. Two questions are often missed: when will a prospect be certain the premium is worth paying, and for how long will they feel they should keep paying it?
Many companies feel this is too detailed, or something to think about later. We believe Stage I is exactly the time to consider it — briefly, but deliberately.
Here’s why: when Stage I attributes are skipped, the problems rarely show up right away. They usually surface at Stage III, often bypassing Stage II altogether, unfortunately when they’re a lot more expensive to fix.
A third question is often missed as well. Google’s Zero Moment of Truth (ZMOT) describes the moment a prospect researches a purchase before they buy. We look for a related moment: when does your unfair advantage actually ‘click’ for the prospect or customer?
The Rush?
Why it matters: when these questions aren’t just answered, but woven into the fundamentals of your organization, extraordinary results can follow. In our engagements, we map them to deliberate, measurable marketing and sales improvements — what changes, by how much, and by when — so you can track the impact rather than hope for it.
Part of The Accuracy Advantage. For public-sector organizations, we use a slightly different version of this stage.
